Sarbacane Software
Postée il y a 24 heures
Rejoindre Positive c'est rejoindre une entreprise spécialisée dans l'édition de solutions de marketing direct en SaaS (email, SMS, automation et chat) et dans l'accompagnement stratégique. Notre objectif est d'assurer la réussite de nos clients dans leurs campagnes de communication en leur apportant conseils, expertises et solutions novatrices.
La tribu Groupe Positive est composée d'une centaine de personnes à Hem, près de Lille. A votre arrivée, vous rencontrez des personnes issues de parcours et d'univers différents, et, grâce à votre curiosité, vous développez vos connaissances du marketing digital à leurs côtés.
Si vous partagez nos valeurs d'esprit d'équipe, d'innovation et d'ambition, vous êtes au bon endroit. Venez nous rencontrer et développer vos compétences en même temps que notre entreprise !
Reporting to Inès, Head of CS EMEA @nocrm, your main tasks will BE to :
- Own Customer satisfaction KPIs
- Provide stellar Customer Support :
- Handle customer inquiries via email and chat, ensuring timely, accurate, and friendly assistance covering French time zone working hours.
- Collaborate with the Customer Success and Product teams to escalate and solve complex issues quickly and efficiently.
- Build strong customer relationships :
- Ensure that each interaction leaves the customer feeling heard, supported, and empowered.
- Collect customer feedback and insights to contribute to product improvements.
- Contribute to our Knowledge Base :
- Help maintain and expand our support documentation, providing customers with easy-to-follow guides.
- Create articles and video tutorials to assist users in understanding key features of noCRM.io.
- Qualify incoming leads when necessary.
And if you want to move on :
We encourage internal mobility by supporting you through an appropriate training programme. There are plenty of opportunities for development, for example to evolve into more senior roles in Customer Success.
Experience :
- 1-2 years experience in Customer Support in the SaaS industry
- A track record of problem-solving and delivering excellent customer experiences.
Language skills : French speaker with excellent proficiency in Spanish and English (both written and spoken). IT's a plus if you speak another language (Portuguese, Italian or German)
Personal attributes :
- Excellent interpersonal skills and empathy for customers
- A knack for troubleshooting technical problems and finding creative solutions
- Self-motivated, with the ability to work independently and efficiently in a remote setting.
If you are ready to take on the challenge of providing top-tier support for a leading SaaS product and have the skills and passion to make a real impact, we would love to hear from you !
Compensation & benefits :
location : EU, ideally France
starting 28K€ per year, depending on experience and location
Working time reduction
Daily meal allowance
Anywhere in France, with access to offices in Lyon or Hem (near Lille), with a flexible schedule that supports work-life balance
Team environment : a collaborative, international team that values diversity and innovation.
Annual retreats : Meet our team in real life once a year in different locations (from Madrid to Rio de Janeiro, who knows what comes next !
Experience :
- 1-2 years experience in Customer Support in the SaaS industry
- A track record of problem-solving and delivering excellent customer experiences.
Language skills : French speaker with excellent proficiency in Spanish and English (both written and spoken). IT's a plus if you speak another language (Portuguese, Italian or German)
Personal attributes :
- Excellent interpersonal skills and empathy for customers
- A knack for troubleshooting technical problems and finding creative solutions
- Self-motivated, with the ability to work independently and efficiently in a remote setting.
If you are ready to take on the challenge of providing top-tier support for a leading SaaS product and have the skills and passion to make a real impact, we would love to hear from you !
Compensation & benefits :
location : EU, ideally France
starting 28K€ per year, depending on experience and location
Working time reduction
Daily meal allowance
Anywhere in France, with access to offices in Lyon or Hem (near Lille), with a flexible schedule that supports work-life balance
Team environment : a collaborative, international team that values diversity and innovation.
Annual retreats : Meet our team in real life once a year in different locations (from Madrid to Rio de Janeiro, who knows what comes next !